• Subaru

Jim Pattison Subaru Victoria

1784 Island Highway
Directions Victoria, BC V9B 1H8

  • Sales: 1 (888) 619-0809
  • Service: 1 (866) 970-3897
  • Parts: 1 (877) 352-9863

Jim Pattison Subaru Victoria Reviews

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The customer service I have received from Jim Pattison Subaru has been excellent. They recently fixed a problem that I have had with my car for many years, one which had gone misdiagnosed. Although no longer under warranty, they agreed that the issue had been reported while still under warranty and that I should not be responsible for the cost. Subaru Canada would only pay for half of the cost of the repair, so Jim Pattison paid the balance for me. I greatly appreciate what they did for me.


We bought our very first brand new car here (a Subaru Outback) and we had a fantastic experience. We actually stopped in last year and dealt with John - he was honest and upfront and told us to go get our mortgage approved before buying the car, that he couldn't in good conscience sell us a car at that time as it would impact our mortgage application. Fast forward a few months until now and we hesitantly walk back in, afraid of what we might find now that it's no longer Bob Saunders but, John was still there. He remembered us, he took us on another test drive, walked us through our options, and he was able to answer absolutely every detailed mechanical question my husband asked him. John really knows Subarus inside and out. Everyone (except maybe the very young and easily distracted insurance salesman) we dealt with today was excellent, professional and very engaged from John to the finance manager, the general manager and the service manager. They made our first new car purchase easy, painless and highly successful. We are extremely pleased and would definitely recommend.

Amanda R.

We had a very positive experience here. Mauricio was very helpful (and not at all pushy) in finding us just the car we were looking for, at a good price. Also, these guys know how to look after their Subarus (one of the mechanics has won awards from Subaru). Overall, big thumbs up!

Edwin N.